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Technical Support Engineer

Submitted by angieh on Tue, 2011-12-20 21:27

ActiveState is offering a unique opportunity to be a part of our growing, vibrant company.  We’re looking for a Technical Support Engineer to join us for a full-time position in our Vancouver office.

As part of the Support group, you will bring impressive skills in testing and troubleshooting open source technology in a cross-platform environment.

You should have at least 1 year of experience in a support, testing or related position, and should already have working knowledge of Java and dynamic language technologies such as Perl, PHP, Python, Ruby and Tcl.  You thrive in a fun and fast paced environment and have great communication skills. You will bring a hunger for problem-solving and desire to understand and play with newer, cutting-edge technologies and software methodologies.

If you think you've got what it takes, and you can put check marks next to most of the requirements below, then send us that HR-friendly stuff to careers [at] activestate [dot] com (subject: Technical%20Support%20Engineer%20posting) .

Responsibilities:

  • Technical support and testing
  • Quality assurance testing for ActiveState's multi-language platform as a service environment and tools
  • Online support and community involvement
  • Administration of dev and test systems
  • Troubleshooting and problem-solving software, with a willingness to facilitate open and effective communication with internal and external teams

Requirements:

  • Bachelor's degree in Computer Science or equivalent industry experience
  • Minimum one year of experience working in software QA, support or related environments
  • Excellent written and verbal communication skills
  • Excellent problem solving skills
  • Technical knowledge of Linux, Mac OS X and Windows environments
  • Knowledge of Java, Perl, Python, Tcl and/or Ruby
  • Experience with administering Linux or unix systems
  • Flexibility and adaptability for working in an ever-changing, dynamic environment with rapidly changing priorities and goals

Desirable Qualifications:

  • Experience with ticket tracking systems and QA processes
  • Experience with virtualization software (e.g. VMware, VirtualBox)
  • Experience working on open source projects
  • Intermediate scripting/dynamic language skills
  • Past or current use of ActiveState products
  • Network administration experience

Work Environment:

We’re on the top floor of the United Kingdom building in downtown Vancouver.  We have an amazing view of the water and north shore mountains and an open concept office, complete with a stocked kitchen, a beer fridge and a playroom!