Purchasing FAQs

My Account

Why do I need an ActiveState account?

Your ActiveState account enables you to easily:

  • Download purchased software and licenses.
  • View your product order history.
  • Manage your billing and shipping information.
  • Assign product licenses and subscriptions.
  • View completed orders.
What happens to the information I give you?

Your information is protected under the terms of our Privacy Policy. During a transaction, your credit card information is encrypted for delivery to the card processing company. ActiveState does not store your credit card information; instead we use a PCI-DSS compliant third party who holds customer billing information with the utmost security.

What if I forget my password?

Go to My Account and click "Reset my password". We'll sent a new password to the email address you provide.

What if My Account doesn't list all of my products?

If your previously purchased ActiveState software that doesn't appear in My Account, this means that it was purchased on your behalf, or you used a different email address at the time of purchase.

Purchasing

How can I view my order history?

To view your order history, go to My Account and select Order History.

Can I get backup media for my software download?

Unfortunately we no longer offer ActiveDVD (backup DVD) as an addition to your purchase; however, you may download all of your purchased products via My Account at any time.

What are the requirements for a purchase order (PO)?

We do not offer credit terms for orders under $750 US. Please order online or by phone (778-786-1100) with your credit card.

To submit a corporate purchase order for a minimum $750 purchase:

  • Please either email (orders@activestate.com) or fax your PO to +1.778.786.1133
  • Your organization may be asked to fill out a credit application to qualify for net terms > $750 US.
  • All orders must be in USD only
  • All orders must include the names & email addresses of the purchasers & end users.

Renewals & Upgrades

  • Please include the serial numbers of the licenses you wish to renew/upgrade on your order or processing will be delayed (until we receive this information from you).
  • If you need help in finding your serial number, please contact customer service.
How do I buy software for someone else?
  • Go to the ActiveState Store.
  • Select the software you would like to purchase and click "Add to Cart".
  • Complete the online purchase process.
  • After purchasing, go to My Account.
  • Select the serial number you want to transfer.
  • Click "Re-assign"; enter the name and email address of the new user and click "Assign".
  • Software and license download instructions will be emailed immediately to the address you provide.
What are my purchasing options?

You can buy online using a credit card, place your order by phone, or fax/email a corporate purchase order.

Credit/net terms are only available for orders over $750 US (subject to credit approval). Pre-payment via credit card, check or wire transfer is required.

If you have questions please contact us:

  • Contact sales
  • Tel: +1.778.786.1100
  • Toll-free in North America: 1.866.631.4581
  • Fax: +1.778.786.1133
Does ActiveState offer volume discounts?

For 30 or more Komodo licenses, please contact us for a custom volume licensing. For 10 or more ActiveState language licenses, please contact us here.

How do I purchase ActiveState software?

To purchase Enterprise or OEM solutions, contact us for a custom quote.

To purchase Komodo IDE or ActiveState Business Edition licenses:

  • Go to the ActiveState Store
  • Select the products you would like to buy and click "Add to Cart".
  • Complete the online purchase process.
  • After purchasing, go to My Account to download your licenses and products.
How long is my current quote/site pricing good for?

Product availability and pricing are subject to change without notification. The configurations and pricing noted in quotes are generally valid for up to 30 days (unless otherwise stated on quote) and are specifically intended for purchase by the entity indicated, for the term specified. Quotes, complete with any adjustments that reflect promotional or special pricing discounts, are valid only for the duration of the promotion or special pricing event and or for the term specified. Current online pricing at time of order placement takes precedence over other offers, unless otherwise specified.

Payments

How can I get a copy of my receipt?

To get copy of your receipt:

  • Go to My Account and choose Order History on the left hand side.
  • Select the order you'd like to view and print it out.
How do I pay my invoice?

Invoices are payable in US funds.

We accept payment by Visa, MasterCard, American Express, cheque, wire transfer, bank draft or money order.

Payment can be mailed to:

ActiveState Software Inc.
Suite 1000 - 1177 West Hastings Street
Vancouver, British Columbia
Canada V6E 2K3

For payment by credit card or wire transfer, please:

  • Email: Accounts-Receivable [at] ActiveState [dot] com (Accounts Receivable)
  • Tel: +1.778.786.1100
  • Fax: 1.778.786.1133

Canadian GST number: 81098-3544 RT0001

What currencies does ActiveState accept?

All ActiveState sales transactions are conducted in US dollars.

What payment methods do you accept?

We accept payment by Visa, MasterCard, American Express, cheque, wire transfer, bank draft or money order. All invoices are payable in US funds only. For credit card payments, instructions for electronic wire payment, or if you have any questions:

  • Contact sales
  • Tel: +1.778.786.1100
  • Toll-free in North America: 1.866.631.4581

If mailing a payment, our address is:

ActiveState Software Inc.
Suite 1000 - 1177 W. Hastings Street
Vancouver, British Columbia
Canada  V6E 2K3

Customer Service

How do I contact Customer Service?

You can contact Customer Service through our Customer Service contact form.

How do I contact Technical Support?

ActiveState provides Komodo IDE customers with basic installation support. If you require installation support, please contact Technical Support through our Technical Support contact form. For all other support issues, please visit our Community site, which hosts our technical product FAQs and forums, to see if your question is already answered.

If you are looking to add support for our language distributions (ActivePerl, ActivePython, ActiveTcl, ActiveRuby, ActiveLua, ActiveGo, or ActiveNode), please contact us about our support and purchase options. Otherwise, please visit the Community site for community-only support.

What is ActiveState's return policy?

We offer free, 21-day trial versions of Komodo IDE and free Community Editions of ActivePerl, ActivePython, and ActiveTcl for non-production use trials of Business and Enterprise Editions; therefore, we do not accept returns on products purchased directly from ActiveState, or purchased through an ActiveState Authorized Reseller.

You may cancel Upgrades & Support plan subscriptions at any time to avoid future charges. No full or partial refunds are available for annual subscriptions that have already been charged to your card. You may cancel your subscription via My Account or by calling 1.866.631.4581 or 778.786.1100.

For more information, please contact Customer Service.

Licensing

Which ActiveState software requires purchasing of a license?

Komodo IDE requires a license purchase, and is licensed per user.

Language distributions and Komodo Edit can be downloaded for free and do not require a license for dev/test, or for non-commercial use; production and commercial use require a paid license. Komodo IDE requires you to register and install a license to activate the software. 21-day trial licenses are available for Komodo IDE.

We also offer:

  • Upgrades and Support Subscription: these maintenance packages can be added to your Komodo IDE purchase within 30 days of your order. This annually renewing subscription includes all major version upgrades (i.e. Komodo 9 to 10) and access to email technical support. For details click here.

Community and Business Language Distributions:

  • Community Edition: free, pre-compiled, community-only supported latest builds of Perl, Python, Tcl, Ruby, Go, Node.js, and Lua for non-commercial purposes or commercial purposes in development and test only (not production use) (on Windows, Mac, Linux)
  • Business Edition: pre-compiled, professionally supported latest and legacy builds of Perl, Python, Tcl, Ruby, Go, Node.js, and Lua for use on production machines (Windows, Mac, Linux)
  • Enterprise Edition: pre-compiled, unlimited professionally supported latest and legacy builds of Perl, Python, Tcl, Ruby, Go, Node.js, and Lua for use site-wide or for mission-critical apps, as well as guaranteed SLAs, custom builds and components, pre-installed modules, and indemnification (Windows, Mac, Linux, Solaris, AIX, HP-UX)
  • OEM Edition: pre-compiled Perl, Python, Tcl, Ruby, Go, Node.js, and Lua; royalty-free redistribution (required if you plan to redistribute the languages in any way), options for legal indemnification and commercial support, and warranty of no GNU GPL licensing (Windows, Mac, Linux, Solaris, AIX, HP-UX)

Please see our Edition Comparison chart if you are unsure which version of ActivePerl, ActivePython or ActiveTcl you should use, or contact us for assistance.

Where can I find the License Agreement for my software?

A copy of the license agreement is installed with the software in the installation directory and/or the User Guide. License agreements are also available online at:

How do I install my license?

To install your license, download and run the file.
On Windows, double-click the file in Windows Explorer.
On Unix platforms, you must first make the file executable.
On Mac OS X, unzip the zip file and double-click the 'ActiveState License Installer'.

I installed my license but my software can't find a valid license.

Sometimes a purchased license will not successfully overwrite previous trial licenses. When this happens, the license installer will appear to install successfully, but the software will complain that it cannot find a valid license.

If you have only one ActiveState product installed on your system (excepting language distributions), you can manually delete the license file and re-run the installer. The license file has an ".lic" extension, and is located in "\Documents and Settings\\Application Data\ActiveState".

If you are running Windows NT, check the license location. If it is installed at "\winnt\profiles\USER\ApplicationData\ActiveState.lic", delete the license and install to "\Documents and Settings\\Application Data\ActiveState".

If you have multiple ActiveState products installed on your system, do not delete the license file unless you are prepared to re-run the license installer for all ActiveState products. If you need further assistance, please contact technical support.

What is the difference between an update and an upgrade?

Updates are minor releases (also known as point releases) that include enhancements and bug fixes. These releases are indicated by a "small" version number change. For example, Komodo IDE 10.1 to Komodo IDE 10.2 is an update.

Upgrades are major releases that include significant new functionality. These releases are indicated by a "large" version number change. For example, Komodo 9 to Komodo 10 is an upgrade.

Does my current license include upgrades and updates?

With Komodo IDE, you are entitled to major releases if you also have an active Upgrades & Support subscription. If you do not have an active Upgrades & Support subscription, you are only entitled to minor releases for the version that you initially purchased. For example, if you purchased Komodo IDE 10.0, you are entitled to every 10.x release.

Upgrades & Support subscriptions can only be added to a current version license within one year of your initial license purchase. See the Upgrades & Support subscription for details.

Do I need to purchase separate licenses for each platform or computer that I use?

ActiveState Business Editions licenses are per language, per version, per server. For instance, if you need ActivePerl 5.10 and 5.18 (both considered legacy) and intend to use the software on 3 servers, this constitutes six instances; 5.10 on servers 1, 2, 3, and 5.18 on servers 1, 2, 3. Contact us for your best licensing options.

For Komodo IDE, a single license covers you across all supported platforms--so go ahead and install your software on your home and work machines, your laptop... As long as you are the only one using the software.

How do I transfer a license to someone else?

Licenses are assigned to individuals for their personal use only, on any system they operate. Use of the software by another individual requires the purchase of an additional license.

If you wish to permanently transfer ownership of the license, you must then discontinue any and all use of the original license. To permanently transfer a license:

  • Go to My Account. If you've forgotten your password, follow the instructions on the page.
  • Click on the serial number you want to transfer.
  • Click "Re-assign", enter the name and email address of the new user and click "Assign".
  • Software and license download instructions will be emailed to the address you provide.
  • Note Komodo “Personal” licenses are not transferrable, whereas full Komodo IDE licenses are.
How can I view the serial number(s) for my purchased software?

To view the serial numbers for your purchased software:

  • Go to My Account. If you've forgotten your password, follow the instructions on the page.
  • Under "ActiveState Product Licenses", you'll see your products and their associated serial numbers. Our serial numbers are 10-character alphanumeric strings starting with S (e.g. S1234F5678).
How do I know when my subscription is up for renewal?

The purchaser, administrator and end user of a license are notified by email about an upcoming renewal if purchased via Purchase Order. Reminder that all Business Edition licenses must be renewed if the software is still in use; Business Edition licenses are issued on an annual basis only.

For renewals, sign in to My Account.

  • To renew a subscription purchased via PO or through a reseller you may click "Set Subscription to Automatically Renew" beside the serial number you wish to renew. Your subscription will switch to automatically renewing. Clicking that option will charge you the annual renewal rate immediately; however, you are not penalized for switching before your subscription expires, since the expiration date for your serial date will become (current date of subscription purchase + 365 days).
  • If you have an older license and were not offered the opportunity to set automatically recurring payments when you purchased (and purchased within the past 365 days), you will see the option to "Add Upgrades and Support Subscription" beside your serial number in My Account. You will be charged at time of transaction, but your license date will extended by a year (date of subscription purchase + 365 days).
  • If you cannot find or renew your license, please contact us for assistance.
  • To renew for multiple years at once, please contact customer service.
Is it possible to renew an expired subscription?

Try logging into My Account and searching by your license number. If renewal options are available, there will be an "upgrade", "add upgrades and support", "switch to automatic renewal" or "add upgrades and support plan" button beside your serial number. You may then proceed through the store using one of those options. If you're unsure which option applies to you or have any questions, please contact us for information about renewing expired development tool licenses. Please provide us with the serial number(s) of the license(s) you wish to renew when making contact.

If you can't find what you're looking for above, please contact us.

What operating systems does ActivePerl, ActivePython, ActiveTcl support?

We support Windows, Windows Server, Linux, Mac, HP-UX, AIX, and Solaris.

How can I purchase Perl Dev Kit (PDK) and Tcl Dev Kit (TDK)?

Perl Dev Kit and Tcl Dev Kit are now only available as an addition to an Enterprise or OEM contract. For more information or to get a quote, please contact us.

Open Source Components

Trials and Downloads

Can I try ActiveState software before purchasing?

We offer 21-day, fully-functional trial licenses for Komodo IDE.

How do I purchase my software during my trial?

To purchase software during your trial:

  • Go to the ActiveState Store.
  • Select the product you would like to buy and click "Add to Cart".
  • Complete the online purchase process.
  • After purchasing, go to My Account to download and install your license. You do not need to re-install the software.
How do I download purchased software at a later time?

To download and install software immediately after purchasing:

  • After purchasing, go to My Account.
  • Click the serial number of the product you want to download.
  • Download and run the license installer for your platform.
  • Download and run the product installer(s) for your platform.
How do I download another copy of my license?

To download another copy of your license for purchased software:

  • Go to My Account. If you've forgotten your password, follow the instructions on the Sign In page.
  • Click the serial number of the product.
  • Download the license installer for your platform.