Purchasing FAQs

Your information is protected under the terms of our Privacy Policy. During a transaction, your credit card information is encrypted for delivery to the card processing company. ActiveState does not store your credit card information; instead we use a PCI-DSS compliant third party who holds customer billing information with the utmost security.

Access your My Account by going to https://account.activestate.com

To view your order history, go to My Account and select Order History.

• Go to the ActiveState Store.
• Select the software you would like to purchase and click "Add to Cart".
• Complete the online purchase process.
• After purchasing, go to My Account.
• Select the serial number you want to transfer.
• Click "Re-assign"; enter the name and email address of the new user and click "Assign".
• Software and license download instructions will be emailed immediately to the address you provide.

If you are purchasing more than 30 licenses, please contact us for a custom quote for volume licensing.

You can contact Customer Service through our Customer Service contact form.

Invoices are payable in US funds.

We accept payment by Visa, Master Card, American Express, cheque, wire transfer, bank draft or money order.

Payment can be mailed to:

ActiveState Software Inc.
Suite 1700 - 409 Granville Street
Vancouver, British Columbia
Canada V6C 1T2

For payment by credit card or wire transfer, please:

• Email: Accounts-Receivable [at] ActiveState [dot] com (Accounts Receivable)
• Tel: +1.778.786.1100
• Fax: 1.778.786.1133

Canadian GST number: 81098-3544 RT0001

A copy of the license agreement is installed with the software in the installation directory and/or the User Guide. License agreements are also available online at:

• ActivePerl License Agreement
• ActivePython License Agreement
• ActiveTcl License
• Komodo Edit License Agreement
• Komodo License Agreement
• Perl Dev Kit License Agreement
• Tcl Dev Kit License Agreement
• Development Tools Upgrades & Support Subscription Service Level Agreement

Sometimes a purchased license will not successfully overwrite previous trial licenses. When this happens, the license installer will appear to install successfully, but the software will complain that it cannot find a valid license.

If you have only one ActiveState product installed on your system (excepting language distributions), you can manually delete the license file and re-run the installer. The license file has an ".lic" extension, and is located in "\Documents and Settings\\Application Data\ActiveState".

If you are running Windows NT, check the license location. If it is installed at "\winnt\profiles\USER\ApplicationData\ActiveState.lic", delete the license and install to "\Documents and Settings\\Application Data\ActiveState".

If you have multiple ActiveState products installed on your system, do not delete the license file unless you are prepared to re-run the license installer for all ActiveState products. If you need further assistance, please contact technical support.

If you have an ActivePerl Pro Studio or ActiveTcl Pro Studio subscription, you are entitled to upgrades, ie. major releases during the course of your subscription.

If you have Komodo IDE, Perl Dev Kit or Tcl Dev Kit, you are entitled to major releases if you also have an active Upgrades & Support subscription. If you do not have an active Upgrades & Support subscription, you are only entitled to minor releases for the version that you initially purchased. For example, if you purchased Komodo IDE 7.0, you are entitled to every 7.x release.

Upgrades & Support subscriptions can only be added to a current version license within one year of your initial license purchase.

Licenses are assigned to individuals for their personal use only, on any system they operate. Use of the software by another individual requires the purchase of an additional license.

If you wish to permanently transfer ownership of the license, you must then discontinue any and all use of the original license. To permanently transfer a license:

• Go to My Account. If you've forgotten your password, follow the instructions on the page.
• Click on the serial number you want to transfer.
• Click "Re-assign", enter the name and email address of the new user and click "Assign".
• Software and license download instructions will be emailed to the address you provide.

To purchase software during your trial:

• Go to the ActiveState Store.
• Select the product you would like to buy and click "Add to Cart".
• Complete the online purchase process.
• After purchasing, go to My Account to download and install your license. You do not need to re-install the software.

• Go to My Account and click the serial number of the license in the list.
• Download the license installer for your platform.

The purchaser, administrator and end user of a license are notified by email about an upcoming renewal if purchased via Purchase Order. However, if you've purchased Pro Studio from ActiveState directly, your subscription will be automatically renewed on the anniversary date of purchase.

You can also see the expiry date for Pro Studio subscriptions when you sign in to My Account.

• To renew a subscription purchased via PO or through a reseller you may click "Set Subscription to Automatically Renew" beside the serial number you wish to renew. Your subscription will switch to automatically renewing. Clicking that option will charge you the annual renewal rate of $222 immediately; however, you are not penalized for switching before your subscription expires, since the expiration date for your serial date will become (date of subscription purchase + 365 days).
• If you have an older license and were not offered the opportunity to set automatically recurring payments when you purchased (and purchased within the past 365 days), you will see the option to "Add Upgrades and Support Subscription" beside your serial number in My Account. Clicking that option will charge you the annual renewal rate of $222 immediately; however, you are not penalized for switching before your subscription expires, since the expiration date for your serial date will become (date of subscription purchase + 365 days).
• If you cannot find or renew your license, please contact us for assistance.
• Note that renewals are $222 per license. To renew for multiple years at once, please contact customer service.