My Account

Why do I need an ActiveState account?
Your ActiveState account enables you to easily:
- Download purchased software and licenses.
- View your product order history.
- Manage your billing and shipping information.
- Assign product licenses and subscriptions.
- View completed orders.
What happens to the information I give you?

Your information is protected under the terms of our privacy policy. During a transaction, your credit card information is encrypted for delivery to the card processing company. ActiveState does not store your credit card information; instead we use a PCI-DSS compliant third party who holds customer billing information with the utmost security.
What if I forget my password?

Enter your email address here and click "Reset my password". We'll sent a new password to the email address you provide.
What if My Account doesn't list all of my products?

If your previously purchased ActiveState software that doesn't appear in My Account, this means that it was purchased on your behalf, or you used a different email address at the time of purchase.

If you still cannot find your license(s), please contact customer service.

Purchasing

How do I purchase ActiveState software?
To purchase any of ActiveState's development tools or bundles:
- Go to the ActiveState Store.
- Select the products you would like to buy and click "Add to Cart".
- Complete the online purchase process.
- After purchasing, go to My Account to download your licenses and products.
Does ActiveState offer volume discounts?

Yes. If you are purchasing more than 10 licenses, please contact us for a custom quote or flexible license options.
What are my purchasing options?
You can buy online using a credit card, place your order by phone, or fax/email a corporate purchase order.

Credit/net terms are only available for orders over $750 (subject to credit approval). Pre-payment via credit card, check or wire transfer is required.

If you have questions please contact us:
- Email sales
- Tel: +1.778.786.1103
- Toll-free in North America: 1.866.541.3186
- Fax: +1.778.786.1133
How do I buy software for someone else?
To purchase software for someone else:
- Go to the ActiveState Store.
- Select the software you would like to purchase and click "Add to Cart".
- Complete the online purchase process.
- After purchasing, go to My Account.
- Select the serial number you want to transfer.
- Click "Re-assign", enter the name and email address of the new user and click "Assign".
- Software and license download instructions will be emailed to the address you provide.
What are the requirements for a purchase order?
We do not offer credit terms for orders under $750 USD. Please order online or by phone with your credit card.

To submit a corporate purchase order for a minimum $750 purchase:
- Email or fax your PO to +1.778.786.1133
- Your organization may be asked to fill out a credit application to qualify for net terms > $750 USD.
- All orders must include the names & email addresses of the purchasers & end users.
Renewals & Upgrades
- Please include the serial numbers of the licenses you wish to renew/upgrade on your order or we will not be able to process it.
- If you need help in finding your serial number, please contact customer service.
Can I get backup media for my software download?

Yes. Our ActiveDVD includes all ActiveState development tools and language distributions. To purchase, go to the ActiveState Store and add ActiveDVD to your shopping cart.
How do you ship ActiveDVD purchases?
ActiveDVD orders are shipped by the following methods:

United States
- Regular Mail: $5.99 (No tracking)
- Xpresspost: $21.99 (3-5 business days) Tracking/shipment confirmation available by request.
- Priority Courier: $39.99 (1-2 business days) Tracking/shipment confirmation available by request.
Canada
- Regular Mail: $3.99 (No tracking)
- Xpresspost: $12.99 (2-3 business days) Tracking/shipment confirmation available by request.
- Priority Courier: $16.99 (1-2 business days) Tracking/shipment confirmation available by request.
International
- Regular Mail: $9.99 (No tracking)
- Xpresspost: $49.99 (4-5 business days) Tracking/shipment confirmation available by request.
How can I view my order history?

To view your order history, go to My Account and select Order History.

Payments

What payment methods do you accept?
We accept payment by Visa, Master Card, American Express, cheque, wire transfer, bank draft or money order. All invoices are payable in US funds only.
For credit card payments, instructions for electronic wire payment, or if you have any questions:
- Email sales
- Tel: +1.778.786.1103
- Toll-free in North America: 1.866.541.3186
If mailing a payment, our address is:
ActiveState Software Inc.
Suite 1700 - 409 Granville Street
Vancouver, British Columbia
Canada V6C 1T2
Is it safe to purchase through the website?
Our website takes every precaution to protect your information. When you submit sensitive information, it is encrypted with SSL, the best encryption software in the industry. For additional information, read our Privacy Policy.

If you prefer to order by phone, please call:
- Tel: +1.778.786.1103
- Toll-free in North America: 1.866.541.3186
You can also contact sales.
What currencies does ActiveState accept?

All transactions are conducted in US dollars.
How do I pay my invoice?
Invoices are payable in US funds.

We accept payment by Visa, Master Card, American Express, cheque, wire transfer, bank draft or money order.

Payment can be mailed to:

ActiveState Software Inc.
Suite 1700 - 409 Granville Street
Vancouver, British Columbia
Canada V6C 1T2

For payment by credit card or wire transfer, please:
- Email: Accounts Receivable
- Tel: +1.778.786.1100
- Fax: 1.778.786.1133
Canadian GST number: 81098-3544 RT0001
How can I get another copy of my receipt?
To get another copy of your receipt:
- Go to My Account and choose Order History on the left hand side.
- Select the order you'd like to view and print it out.

Customer Service

How do I contact Customer Service?

You can contact Customer Service through our Customer Service contact form .
How do I contact Technical Support?

You can contact Technical Support through our Technical Support contact form .
What is ActiveState's return policy?

We offer free, 21-day trial versions of all development tools. Therefore we do not accept returns on products purchased online from the ActiveState Store, or purchased through an ActiveState Authorized Reseller.

For more information, please contact Customer Service .

Licensing

Which ActiveState software requires purchasing a license?
ActiveState offers:

Language distributions: ActivePerl, ActivePython and ActiveTcl.

Development tools: Komodo IDE, Komodo Edit, Perl Dev Kit, Tcl Dev Kit, ActivePerl Pro Studio and ActiveTcl Pro Studio.

Language distributions and Komodo Edit can be downloaded for free and do not require a license for internal or personal commercial or non-commercial use.

Development tools other than Komodo Edit require you to register and install a license to activate the software. 21-day trial licenses are available for all paid products.

We also offer:
- OEM redistribution licensing for external commercial and non-commercial distribution.
- Enterprise Edition licensing for organizations that require guaranteed support and stability for their language installations.
Where can I find the License Agreement for my software?
A copy of the license agreement is installed with the software in the installation directory and/or the User Guide. License agreements are also available online at:
How do I install my license?

To install your license, download and run the file.

On Windows, double-click the file in Windows Explorer.
On Unix platforms, you must first make the file executable.
On Mac OS X, unzip the zip file and double-click the 'ActiveState License Installer'.
I installed my license but my software can't find a valid license.

Sometimes a purchased license will not successfully overwrite previous trial licenses. When this happens, the license installer will appear to install successfully, but the software will complain that it cannot find a valid license.

If you have only one ActiveState product installed on your system (excepting language distributions), you can manually delete the license file and re-run the installer. The license file has an ".lic" extension, and is located in "\Documents and Settings\\Application Data\ActiveState".

If you are running Windows NT, check the license location. If it is installed at "\winnt\profiles\USER\ApplicationData\ActiveState.lic", delete the license and install to "\Documents and Settings\\Application Data\ActiveState".

If you have multiple ActiveState products installed on your system, do not delete the license file unless you are prepared to re-run the license installer for all ActiveState products. If you need further assistance, please contact technical support.
What is the difference between an update and an upgrade?

Updates are minor releases that include bug fixes and small enhancements. These releases are indicated by a "small" version number change. For example, Komodo IDE 5.0 to Komodo IDE 5.2 is an update.

Upgrades are major releases that include significant new functionality. These releases are indicated by a "large" version number change. For example, Perl Dev Kit 7.x to Perl Dev Kit 8.0 is an upgrade.
Does my current license include upgrades and updates?

Both updates and upgrades are included with ActivePerl Pro Studio and ActiveTcl Pro Studio subscriptions. Only updates are included with all other licensed software (upgrades are sold separately).
Do I need to purchase separate licenses for each platform?

No. A single license covers you across all supported platforms.
How do I transfer a license to someone else?
Licenses are assigned to individuals for their personal use only, on any system they operate. Use of the software by another individual requires the purchase of an additional license.

If you wish to permanently transfer ownership of the license, you must then discontinue any and all use of the original license. To permanently transfer a license:
- Go to My Account. If you've forgotten your password, follow the instructions on the page.
- Select the serial number you want to transfer.
- Click "Re-assign", enter the name and email address of the new user and click "Assign".
- Software and license download instructions will be emailed to the address you provide.
How can I view the serial number(s) for my purchased software?
To view the serial numbers for your purchased software:
- Go to My Account. If you've forgotten your password, follow the instructions on the page.
- Under "ActiveState Product Licenses", you'll see your products and their associated serial numbers. Our serial numbers are 10-character alphanumeric strings starting with S or F (e.g. S1234F5678).

Trials and Downloads

Can I try ActiveState software before purchasing?
Yes. We offer 21-day, fully-functional trial licenses for all our software products.
- Go to ActiveState downloads or the relevant product page.
- Select the product you would like to try and click the Download button.
How do I purchase my software during my trial?
To purchase software during your trial:
- Go to the ActiveState Store.
- Select the product you would like to buy and click "Add to Cart".
- Complete the online purchase process.
- After purchasing, go to My Account to download and install your license. You do not need to re-install the software.
How do I download and install software after purchasing?
To download and install software immediately after purchasing:
- After purchasing, go to My Account.
- Click the serial number of the product you want to download.
- Download and run the license installer for your platform.
- Download and run the product installer(s) for your platform.
How do I download purchased software at a later time?
To download purchased software at a later time:
- After purchasing, go to My Account. If you've forgotten your password, follow the instructions on the Sign In page.
- Click the serial number of the product you want to download.
- Download and run the license installer for your platform.
- Download and run the product installer(s) for your platform.
How do I download another copy of my license?
To download another copy of your license for purchased software:
- Go to My Account. If you've forgotten your password, follow the instructions on the Sign In page.
- Click the serial number of the product.
- Download the license installer for your platform.

Pro Studio Subscriptions

What are Pro Studio Subscriptions?

ActivePerl Pro Studio and ActiveTcl Pro Studio are annual, easy-to-budget subscription bundles that include software licenses, upgrades and Safari Books Online.
How do I get my Pro Studio subscription license?
- Go to My Account and click the serial number of the license in the list.
- Download the license installer for your platform.
How do I access my Safari Books Online account?
You can access Safari Books Online through My Account.
- Go to My Account and click the serial number of the subscription in the list.
- At the top of the page under the administrator details, click the link to Safari bookshelf.
How do I know when my subscription is up for renewal?
The purchaser, administrator and end user of the license are notified by email about an upcoming renewal. You can also see the expiry date for Pro Studio subscriptions when you sign in to My Account.
- To renew a subscription, click "Renew Now" beside the serial number you wish to renew.
- If you cannot find or renew your license, please contact us for assistance.
Is it possible to renew an expired subscription?

Please contact us for information about renewing expired licenses. Please provide us with the serial number of the license you wish to renew.

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