Effective date: April 15, 2018
Thanks for entrusting ActiveState with your open source language needs and your personal information. Holding onto your private information is a serious responsibility, and we want you to know how we’re handling it. ActiveState is committed to respecting your right to privacy while using our sites and solutions. This Privacy Statement contains information regarding our privacy practices for the entire ActiveState suite of sites and solutions.
What information ActiveState collects and why
Information from website browsers
If you’re just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody, whether they have an account or not.
The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. Our website servers also generate standard traffic log files. We use these files to prepare aggregate traffic statistics for our site. There is no personally identifiable information in these log files. We use IP addresses and cookie values to analyze trends, administer the site, track users’ movements, and gather broad demographic information to improve the performance of our site.
Why do we collect this?
We collect this information to better understand how our website visitors use ActiveState sites and solutions, and to monitor and protect the security of the website and solutions.
Information from Mailing Lists
Users are offered the option of subscribing to relevant mailing lists at the time of purchase, and at various other locations throughout the site, for reasons of user convenience only. All new mailing list subscribers will receive a welcome email verifying subscription information. It is not necessary to subscribe to any of our mailing list to use our web sites but it is necessary to purchase our products. Some of our web sites includes archives of mailing lists hosted by other sites. ActiveState does not control or own the data collected from these lists. For information regarding the data collection practices of the hosting site, please contact them directly.
Information from users with accounts
If you create an account, we require some basic information at the time of account creation. You will create your own user name and password, and we will ask you for a valid email account. You also have the option to give us more information if you want to, and this may include “User Personal Information.”
“User Personal Information” is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.”
User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.
Why do we collect this?
- We need your User Personal Information to create your account, and to provide the services you request.
- We use your User Personal Information, specifically your user name, to identify you on an ActiveState solution.
- We use it to fill out your profile and share that profile with other users if you ask us to.
- We will use your email address to communicate with you, if you’ve said that’s okay, and only for the reasons you’ve said that’s okay. Please see our section below on email communication for more information.
- We limit our use of your User Personal Information to the purposes listed in this Privacy Statement, unless specified differently in another agreement that you are party to with ActiveState. If we need to use your User Personal Information for other purposes, we will ask your permission first. You can always see what information we have, how we’re using it, and what permissions you have given us in your user profile for the ActiveState solution you are using.
What information ActiveState does not collect
- We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although ActiveState does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in a project. If you store any sensitive personal information on our servers, you are consenting to our storage of that information on our servers, which are in the United States and or Canada.
- If your project is public, anyone (including us) may view its contents. If you have included private or sensitive information in your public project, such as email addresses, that information may be indexed by search engines or used by third parties. In addition, while we do not generally search for content in your projects, we may scan our servers for certain tokens or security signatures.
How we share the information we collect
- We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.
- We do not disclose User Personal Information outside ActiveState, except in the situations listed in this section or in the section below on compelled disclosure.
- We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use ActiveState, or how our users respond to our other offerings, such as our conferences or events or working with our solutions. However, we do not sell this information to advertisers or marketers.
- We do not host advertising on ActiveState. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the number of ads our embedded content contains, we can’t always control what third parties show.
- We may share User Personal Information with your permission, so we can perform services you have requested.
- We may share User Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services. When we transfer your data to our vendors under Privacy Shield (as defined herein), we remain responsible for it.
- We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.
Public Information on ActiveState
Your Personal Information, associated with your content, may be gathered by third parties in these compilations of ActiveState data. If you do not want your Personal Information to appear in third parties’ compilations of ActiveState data, please do not make your Personal Information publicly available and be sure to set your projects to “private”.
If you would like to compile ActiveState data, you may only use any public-facing Personal Information you gather for the purpose for which our user has authorized it. For example, where an ActiveState user has made an email address public-facing for the purpose of identification and attribution, do not use that email address for commercial advertising. We expect you to reasonably secure any Personal Information you have gathered from ActiveState, and to respond promptly to complaints, removal requests, and “do not contact” requests from ActiveState or ActiveState users.
Similarly, projects on ActiveState may include publicly available Personal Information collected as part of the collaborative process. In the event that an ActiveState project contains publicly available Personal Information that does not belong to ActiveState users, we will only use that Personal Information for the limited purpose for which it was collected, and we will secure that Personal Information as we would secure any User Personal Information. If you have a complaint about any Personal Information on ActiveState, please see our section below on resolving complaints.
- A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting ActiveState; however, a cookie may store a unique identifier for each logged in user. The cookies ActiveState sets are essential for the operation of the website, or are used for performance or functionality. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you may not be able to log in or use ActiveState’s services.
Google Analytics & Other Third-Party Tracking Services
- We use Google Analytics as a third-party tracking service, or such other services, but we don’t use it to track you individually or collect your User Personal Information. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use ActiveState. This helps us evaluate our users’ use of ActiveState; compile statistical reports on activity; and improve our content and website performance.
- Google Analytics gathers certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, time stamp, and similar data about your use of ActiveState. We do not link this information to any of your personal information such as your user name.
- ActiveState will not, nor will we allow any third party to, use the Google Analytics tool to track our users individually; collect any User Personal Information other than IP address; or correlate your IP address with your identity. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.
- Certain pages on our site may set other third-party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third-party cookies, we can’t always control what cookies this third party content sets.
- We also have opted-in to The LeadLander Contact Network. LeadLander is a web analytics tool, similar to Google Analytics. However, The LeadLander Contact Network pools together contact information collected through any of our forms or email campaigns and any other LeadLander opted-in website forms or email campaigns to identify a visitor to the Site. Whenever a visitor goes to any LeadLander opted-in website, LeadLander can display the visitor by their name and email address in its reports to its subscribers.
- We also work with Twitter to collect user data for conversion tracking and serving ads targeted to users’ interests. You can opt out of interest-based advertising through methods that Twitter may specify from time to time here.
- Other services we work with, but not necessarily limited to, include Marketo (marketing automation), Unbounce (landing pages), Crazyegg (tracking what you mouseover or click on), and FaceBook pixel (tracking conversions from ads).
- “Do Not Track” is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third party tracking services. We do not track your online browsing activity on other online services over time and we do not permit third-party services to track your activity on our site beyond our basic Google Analytics tracking, which you may opt out of here. Because we do not share this kind of data with third party services or permit this kind of third party data collection on ActiveState for any of our users, and we do not track our users on third-party websites ourselves, we do not need to respond differently to an individual browser’s Do Not Track setting.
- If you are interested in turning on your browser’s privacy and Do Not Track settings, the Do Not Track website has browser-specific instructions.
- Please see our section on how we communicate with you below to learn about our use of pixel tags in marketing emails.
How ActiveState secures your information
- ActiveState takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
- No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
ActiveState’s global privacy practices
Information that we collect will be stored and processed in the United States and or Canada in accordance with this Privacy Statement. However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs.
We provide the same standard of privacy protection to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide.
We comply with the Federal Can-Spam Act (15 U.S.C. 7701 et seq.). We use your email only to communicate with you about products or services that may be of interest to you. You can opt out of receiving emails from us by sending an email to email@example.com.
If you have concerns about the way ActiveState is handling your User Personal Information, please let us know immediately. We want to help. You may contact us by email at firstname.lastname@example.org with the subject line “Privacy Shield Concerns”.
Dispute Resolution Process
In the unlikely event that a dispute arises between you and ActiveState regarding our handling of your User Personal Information, we will do our best to resolve it.
Under certain limited circumstances, European Union individuals may invoke binding Privacy Shield arbitration as a last resort if all other forms of dispute resolution have been unsuccessful. To learn more about this method of resolution and its availability to you, please read more about Privacy Shield.
How we respond to compelled disclosure
ActiveState may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.
In complying with court orders and similar legal processes, ActiveState strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.
How you can access and control the information we collect
If you’re already an ActiveState user, you may access, update, alter, or delete your basic user profile information by contacting ActiveState Support at email@example.com.
Data Retention and Deletion
ActiveState will retain User Personal Information for as long as your account is active or as needed to provide you services.
We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.
If you would like to cancel your account or delete your User Personal Information, you may do so by contacting ActiveState at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 30 days.
How we communicate with you
- We will use your email address to communicate with you, if you’ve said that’s okay, and only for the reasons you’ve said that’s okay. You have a lot of control over how your email address is used and shared on and through ActiveState. You may manage your communication preferences in your user profile.
- Depending on your email settings, ActiveState may occasionally send notification emails about changes in a project you’re watching, new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, but only with your consent. There’s an unsubscribe link located at the bottom of each of the emails we send you.
- Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email and what your IP address is. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email. If you prefer not to receive pixel tags, please opt out of marketing emails.
Changes to our Privacy Statement
Although most changes are likely to be minor, ActiveState may change our Privacy Statement from time to time.
This Privacy Statement is licensed under this Creative Commons Zero license.
Questions regarding ActiveState’s Privacy Statement or information practices should be directed to email@example.com with the subject line titled, “Privacy Practices”.