Support
Commercial support
Get answers from the experts. Get expedited technical solutions. Get training. With a 25 year history of supporting organizations of all sizes, ActiveState’s commercial support options ensure you can address issues with open source security, stability, and reliability in a timely manner.
Chat
Our live chat answers common questions or speak with the team during business hours.
Send us an email and we’ll respond within one business day.
Meeting
Video calls can be arranged with our support team to get your questions answered.
Commercial support is available to paid tier customers
Self-service resources from ActiveState available any time
Documentation
Check out our documentation to learn more about our platform and how to use the State Tool to interact with our platform from your terminal.
Community Forums
The ActiveState community forum is a great place to learn more about how people are using our tools, ask questions, and talk with other users.
Best Practices
ActiveState publishes articles describing ways to use the platform effectively as your software supply chain.
FAQs
What languages, platforms, and systems does the ActiveState platform support and integrate with?
The ActiveState platform supports the most recent versions, and one version prior, of Perl, Python, Tcl, Ruby, Java, and Go at the Free tier and above. When a language community ends their support for a version, that version will no longer be available for free, but will remain available at Business Tier and will be eligible for Extended Support on Enterprise Tier for a period that is generally five years past End of Life.
Currently, the ActiveState platform supports Linux for x86 at Glibc 2.17 and newer, Windows 10 18H2 and newer on x86, Windows Server 2019 and newer on x86, and OS X 11 and newer on x86 and emulation of x86.
The ActiveState platform offers integrations with GitHub and PyPI, Cloudera ML and custom Docker images, JFrog Artifactory, Jupyter Notebooks, and popular IDEs such as PyCharm, Eclipse, and Visual Studio Code. Learn more about our integrations today.
What is the ActiveState State Tool?
The State Tool is ActiveState’s Command Line Interface that is designed to help developers create, share, and manage language-specific runtime environments and packages across a variety of supported languages. Learn more.
Do you have a quick reference for using the ActiveState State Tool?
Reference our handy guide with all the most important State Tool CLI commands to get you started with your ActiveState runtime.
Are there other resources available for free?
Definitely! Every language has a community of developers, documentation aimed at those developers, and some way for them to talk with each other. Sites like CPAN, PerlMonks, the Tcler’s Wiki Python discussion, Java Programming forums, and Ruby are available for users at all levels. Popular general forums like Stack Overflow and Reddit also host discussions on programming.
How can I import and manage requirements with the ActiveState platform?
Platform build projects can be represented as a file. Python projects can use requirements.txt, pipfile, pipfile.lock, pyproject.toml, or poetry.lock file formats. Perl projects can use CPAN file or meta.json format. Ruby projects can use gemlock.file format. Read more details in our documentation.
