Did you know that the US Department of Defense strongly recommends commercial-grade support for open source software? Finance, Fortune 1000 and government organizations are following suit and calling for mandatory commercial-grade open source support. 

If you use Perl, Python or Tcl in critical applications without trusted commercial support, you could be in breach of company standards. At the very least you risk a business or operational breakdown, lost revenue and angry customers. 

On-Demand Dynamic Language Expertise

Rest easy knowing your development project is in good hands. ActiveState's top Perl, Python and Tcl experts have more than a decade of experience developing, troubleshooting and deploying open source software. An ActiveState account manager will work with you to fully understand the requirements for your mission-critical systems. They'll advise you on ways to improve development efficiencies, minimize downtime and get the best return on your Perl, Python and Tcl investment.

You'll also benefit from:

  • Best practices advice on module usage to save developer time
  • Expert how-to guidance on database connectivity and customized installations
  • Fast troubleshooting of code problems or leaks to ensure maximum application performance

Get to know our team of dynamic language experts and you'll see why Fortune 1000 companies, like Cisco, HP, Siemens, Credit Suisse, Bank of America, Boeing and NASA, trust ActiveState expertise.   

Free Up Development Time; Get Technical Support When You Need It

Don’t waste precious development time troubleshooting modules, struggling with dynamic language deployments or waiting for public forum responses. ActiveState experts are available when you need them to make Perl, Python or Tcl development swift, pain free and of the highest standard. We'll help you meet deadlines, improve application performance and keep overall project costs down by enabling your developers to focus on their core development. 

Be Compliant

Is your industry or company calling for mandatory commercial-grade open source support? Get ActiveState commercial-grade support and rest assured knowing your development process meets company support standards.  

ActiveState Support Plans

ActivePerl, ActiveTcl and ActivePythonBusiness EditionEnterprise Edition
Configuration & Installationvia emailvia email and phone
Priority issue response with expert diagnosisvia email *via email and phone
Design, development and best practices support via email and phone
Support response time2 business daysCritical - 2 business hours Severe - 4 business hours Minor - 1 business day
Support for older versions via email and phone

For more information on commercial support or to request a quote regarding your support needs, please fill out our form.

* Business Edition support services include support for the build, installation, usage, configuration, and diagnosis dependent on ActiveState’s product life cycle.